Welcome to your online course. The flexible format of the course means that you can log in as many times as required to complete the course - you do not need to complete the course all in one sitting. For our online courses, we recommend that you use Google Chrome as your browser, as other browsers, such as Internet Explorer, may not display the multimedia content of the course.

If you are not currently using Google Chrome, please switch browsers before continuing.

This course is Self Paced - It is expected students may complete the course within 7-8 hours (depending on experience levels).

Learning content is provided in an online format within the course. The assessment component consists of multiple choice questions, written questions, student self-video assessments and incident report forms.

Please note that all case studies within this course are fictional. As a wide variety of job descriptions and workplace environments exist within the healthcare sector, case studies may not always cover all types of possible scenarios encountered within your job role or scope of work. However, these case studies should allow you to identify complex communication needs and demonstrate how to adjust your communication techniques accordingly.

Work your way through each of the sections below. All sections must be completed.

Once your course is complete you will be emailed your Statement of Attainment.

For support with this course please email: coursedevelopment@allenstraining.com.au

Please allow a minimum of 3 business days where all course requirements have been successfully met for a statement of attainment to be issued.

A certificate will not be issued until all online work has been completed and an Assessor has conducted the final checks.